Client of Mangalam Placements Private Limited
Search / Recruitment Firm
Our client is a preferred Vendor and Logistics service provider to and TTML for supply of handsets and telecom accessories across India. It is an Enterprise Solution Provider for companies who wish to outsource their warehousing, distribution, Inventory and procurement management, cash management, tax management, accounting and business advisory services. now has operations spread across Pan India with more than 60 operational warehouses and offices in all the states of the country.These warehouses service over 600 cities and towns.provides with transportation services across India, for primary and secondary transportation. With the ramp up of over 3000 Retail outlets across the country, supply chain & distribution network will have a greater reach.Over the past few years, has achieved synergies & economies of logistics & warehousing operations by handling Brand Indicom products (handsets, aircards, PTBs, accessories, etc). In the last 6 months, has also diversified into the handling of products of TataSky, Haier-GSM and ZTE.
(Mumbai)
Responsibilities:
Position: Customer Service Executive
Education: Any Graduate
Experience: 2 to 6 years
Location: Mumbai
Contact Name: Vrushali
Contact No: 022-40179610
Email: vrushali@mangalamjobs.com
Package : As per the experiance.
JOB PROFILE:
Export/ Import booking, issuing DO, operations knowledge, customer interaction on bookings, documents, payments etc.
ROLE & RESPONSIBILITIES:
1. Responsible for delivering a world class customer service that meet and exceed customer expectations, in order to create customer loyalty so that DU TELECOM becomes first choice of customers.
2. Manage inbound calls, customer queries/ complaints received via - email/ on-line/ phone calls from customers for the Billings, value added services, network complaints and subscription membership.
3. Developed the ability to be caring, warm and courteous to all customers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination.
4. Provide guidance and advice to junior staff, liaise with customers, operations team to provide guidance and resolve customer queries and complaints and ensure the services are delivered as per stipulated international/ local standards within the precision timing schedule.
5. Review customer complaints and service rendered, referring complaints of service failures to designated departments for investigation.
6. Ensure Service Level Agreements in the Department are strictly followed for both internal and external customer satisfaction.
If interested, please revert back with ur updated resume along with the following details:
Total Exp
Current CTC
Expected CTC
Notice Period
Please forward this mail to any of ur friends/colleagues who would be interested.
Requirements:
- Candidate must possess at least a Graduate in any field.
- Required skill(s): Customer Service Executive.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- 6 Full-Time positions available.
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